Welcome to the TeeYouLove Help Center! Below you’ll find answers to the most common questions about our products, shipping timelines, returns, and ordering processes.
If you can’t find what you’re looking for, please feel free to contact our customer support team at (307) 675-6056 or email us at support@teeyoulove.com.
1. ORDERING & PAYMENTS
What payment methods do you accept?
We accept all major credit and debit cards Visa, MasterCard, PayPal. All payments are processed securely through PCI-DSS compliant payment gateways.
Can I change or cancel my order after placing it?
Because we process orders quickly to ensure fast delivery, you have a limited window to make changes. If you need to modify your order details or cancel, please call us immediately at (307) 675-6056 before 4:00 PM (CST) on the day of purchase. Once an order enters production or processing, changes cannot be guaranteed.
Do I need an account to place an order?
No, you can complete your purchase as a guest. However, creating an account allows you to track orders easily, view order history, and save your shipping information for faster checkout next time.
2. SHIPPING & DELIVERY
Where do you ship to?
Currently, we exclusively ship orders to valid physical addresses within the United States. We do not offer international shipping at this time.
How much does shipping cost?
We offer flat-rate shipping tiers across the US:
- Fast Shipping: $15.99 USD
- Free Shipping: FREE
How long will it take to receive my order?
Your total delivery time includes handling time plus carrier transit time:
- Free Shipping: 1–3 business days processing + 7–9 business days transit = 8–12 business days total.
- Fast Shipping: 1–3 business days processing + 4–7 business days transit = 5–10 business days total.
How do I track my shipment?
As soon as your package leaves our facility, we will send an automated confirmation email containing your official tracking link and number. Please allow 24–48 hours for the carrier to update the tracking status online.
3. RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return window from the date your package is delivered. Items must be unused, unwashed, in original packaging, and accompanied by proof of purchase.
What if my item arrives damaged, defective, or incorrect?
If you receive a defective item, damaged parcel, or the wrong design/size, please contact us within 30 days with photos of the product and shipping label. We will send out a free replacement or issue a full refund immediately.
How long does it take to get my refund?
Once your return is inspected or approved by support, refunds are issued directly back to your original payment method. Funds typically post to your account within 3 to 7 business days, depending on your bank or credit card provider.
4. PRODUCT & CARE INSTRUCTIONS
Where are your products made and printed?
Our products are sourced and fulfilled through selected production partners. Production methods and fulfillment locations may vary by product. Please refer to each product page for available details.
How should I care for my apparel items?
To maintain the print quality and garment life, we recommend:
- Machine wash cold, inside out, with like colors.
- Tumble dry low or hang dry.
- Do not iron directly over the printed design.
- Do not use bleach or fabric softeners.
5. CONTACT US
Still have questions or need assistance with your order? Reach out to us through our official channels:
- Store Name: TeeYouLove
- Operating Company: Allthings Media LLC
- Website: https://teeyoulove.com/
- Address: 30 N Gould St, Sheridan, WY 82801, United States
- Phone: (307) 675-6056